Return and Exchange Policy

Thank you for choosing our Smart Ring. To ensure a pleasant shopping experience, we provide the following return and exchange policy. Please read it carefully before making your purchase.

1. Eligibility for Returns & Exchanges

  • Return/Exchange Period: Returns or exchanges can be requested within 7 days from the date of receipt of the product. Requests made after 7 days will not be processed.

  • Condition for Returns/Exchanges: The product must be returned in its original packaging with all accessories, and must be free of any signs of personal damage or use.

  • Return Reasons: If the product has quality issues (e.g., malfunction, damage), we will provide a full refund or a free replacement. If the return is due to personal reasons (e.g., dislike, incorrect size), the customer may still return or exchange the product, but shipping fees may apply.

2. Return & Exchange Process

  1. Submit a Return/Exchange Request: Please contact our customer service (via phone, email, or live chat) to initiate the return/exchange request. Provide your order number, a description of the issue, and any supporting photos (if applicable).

  2. Request Confirmation: We will process your return/exchange request within 24 hours and provide you with detailed return instructions and the return address.

  3. Return the Product: Please return the item to the provided address. Return shipping costs may apply depending on the reason for the return (except for quality-related issues).

  4. Refund/Exchange: After we receive the returned product and verify the condition, we will process your refund or exchange within 5-7 business days.

3. Special Cases

  • Damaged Packaging: If the packaging is damaged but the product is in good condition, return or exchange requests will be handled on a case-by-case basis.

  • Personalized Products: If your smart ring is a personalized item (e.g., custom engraving or color), returns or exchanges are generally not accepted unless there is a quality issue.

4. After-Sales Service

If you have any questions or need assistance regarding returns or exchanges, please don’t hesitate to contact our customer service team. We are here to help!