Warranty Policy

At XIZON, we stand behind the quality of our products. Each item is carefully designed and manufactured to provide long-lasting performance. This warranty policy explains your rights and coverage regarding product defects.
1. Warranty Coverage
All XIZON products are covered by a 12-month limited warranty from the date of purchase.
The warranty covers manufacturing defects in materials and workmanship under normal use.
2. What Is Covered
Defective electronic components (e.g., microphone chips, sensors, battery issues)
Faulty workmanship or assembly issues
Malfunctions not caused by misuse or external damage
3. What Is Not Covered
Normal wear and tear (e.g., scratches, discoloration, surface damage)
Accidental damage, misuse, abuse, or negligence
Damage caused by unauthorized modifications, repairs, or third-party accessories
Water damage beyond the specified product rating
Lost or stolen items
4. Warranty Claim Process
Contact our support team at service.global@xizonhk.com with your order number, product details, and a clear description (photos or videos) of the defect.
Our team will review your claim and provide return or troubleshooting instructions.
If approved, we will repair or replace the defective product at no additional cost.
If the product is no longer available, we may offer a replacement of equal value or a refund.
5. Warranty Limitations
The warranty is valid only for the original purchaser and cannot be transferred.
Proof of purchase (order confirmation or receipt) is required.
Customers are responsible for return shipping costs unless the defect is confirmed as covered under warranty.
6. Additional Rights
This limited warranty gives you specific legal rights. You may also have other rights that vary depending on your country or state.
7. Contact Us
For any warranty-related inquiries, please reach out to us:
📧 service.global@xizonhk.com