Shipping Policy

Thank you for shopping at XIZON. We aim to provide you with a fast, reliable, and hassle-free delivery experience. Please read our shipping policy carefully before placing your order.
1. Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking number.
2. Shipping Origin
Orders are shipped from our U.S. East Coast warehouse to ensure faster delivery for U.S. customers.
For international orders, shipping times may vary depending on your location and customs clearance.
3. Estimated Delivery Time
United States (Domestic Orders): 3–7 business days
Canada: 7–12 business days
Europe: 7–15 business days
Asia & Oceania: 10–20 business days
Middle East & South America: 12–25 business days
(Please note that these are estimated delivery times and may be affected by factors such as customs delays, local holidays, or courier service conditions.)
4. Shipping Fees
United States: Free shipping on all orders
International Orders: Shipping fees are calculated at checkout based on your location and order weight
5. Tracking Your Order
Once your order ships, you will receive a tracking link via email.
You can use this link to monitor the real-time status of your shipment.
6. Customs, Duties & Taxes (International Orders)
Customers outside of the United States are responsible for any customs duties, import taxes, or local fees imposed by their country.
We are not responsible for delays caused by customs.
7. Lost or Delayed Packages
If your package is lost or delayed beyond the estimated time, please contact us at service.global@xizonhk.com and we will assist you in resolving the issue.
We are not liable for incorrect shipping addresses provided by the customer.
8. Contact Us
For any shipping inquiries, please reach out to us:
📧 service.global@xizonhk.com